Very extensive expertise acquired both at home and abroad

Command rooms, control rooms and alarm centres are crystal clear examples of Critical Human Machine Interfaces (CHMI). Implementing (re)designs in these environments in particular has a major, positive influence on user friendliness, health and the functionality of the working system.

An inefficient design of the spatial layout or workstations increases the risk of human error and its effects and can negatively impact productivity. Mistakes and imperfections in the conceptual designs can also lead to extra costs during and after the project due to repetition and/or necessary recovery actions.

For companies in the processing industry, control rooms develop from small units, locally sited in the plant, to larger, centrally sited control centres. They are sometimes so large that they make up a significant part of a larger building complex. Scaling-up and centralization is also visible in traffic-control centres. It is also often the case that, in addition to the command and control centre itself, other types of work area are set up around it. Finding the right location for the control centre in a building or complex is in this case a key issue.

It is therefore important to apply just the right Human Technology engineering activities during the design project phase. HTDS recommends doing this at an early stage in the design project (FEED or definition phase). The possibilities for integrating the design outcomes in the design are then much greater without significant extra costs. The Human Technology engineering activities required to improve the identified subjects and dilemmas are established during the scouting phase or at the beginning of the definition phase. HTDS involves not only the spatial layout of the command, control or alarm centre itself in the process, but also includes:

  • The connected and supporting offices and facilities.
  • Specification of required hardware.
  • Analysis of the number of required working positions in the proposed operational scenarios.
  • Design of the workstations (desks and supporting facilities).
  • Support in the design of a user-friendly user interface for the digital management, monitoring and control systems.

All on the basis of the functional requirements of the process to be managed, the tasks and actions of the employees and the cooperation between the installed workstations and the staff.

The consultants at Fysergo – HTDS have vast experience in supporting layout projects for command, control and alarm centres for various industries: petrochemical concerns, power generation and distribution, security hubs, traffic-control centres.